Selection of the right MSP will ensure a smooth and fruitful association
with the provider for many years.
Most companies today are of the opinion that outsourcing IT is a better
option than keeping it in house. Choosing the right MSP or Managed Services Provider
is most critical in order to take advantage of all its benefits. Ask your MSP the following five questions –
1. What are the Core
Competencies of the MSP?
An MSP that deals primarily in IT support services will be a better choice than
one that treats IT services as a secondary role. Take references of current
clients and get an overview of the services.
2. Is The MSP Technologically
Sound?
IT services are evolving all the time; a good MSP will keep itself
updated about the latest developments in technology and information. While
selecting an MSP ensure that they will be able to implement the technology
specific to your company. A reputed MSP will always keep its team and
technologies updated in order to provide the best services to its clients.
3. Will The MSP Be
Able To Offer Process Specific Support?
A good MSP should be able to support a company at various levels, namely processes,
procedure, tasks and people too. At all times they should have KPI availability
for the client. The MSP should ideally be able to support the client 24/7 and
have a dedicated team in place.
4. Does The MSP Fit
With The Culture Of Your Company?
This may not seem important at the first glance, but it is essential that
the MSP becomes an integral part of all your processes. If the work culture of
the MSP and the client is similar, it will lead to mutual benefits to both
parties. A common understanding between people on both the ends is a must.
5. Will The MSP Be
Able To Understand The Growth Objective Of The Client?
The success of any company
depends largely on its IT services in today’s date. The growth targets and goals
of the company should be shared with the MSP. They should have a clear idea of
where the company is headed and their role in that success graph. Always select
an MSP that has compete clarity on their role and the IT needs of the company.
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